Case Study
24/7 Support That Transforms Retail Operations at Scale
375+ stores across Latin America. 6 retail brands unified under one digital ecosystem. Millions of daily transactions.
375+ stores across Latin America. 6 retail brands unified under one digital ecosystem. Millions of daily transactions.
375+ stores across Latin America. 6 retail brands unified under one digital ecosystem. Millions of daily transactions powered by AI-driven personalization and omnichannel commerce.
Outdated infrastructure and disconnected systems struggling under scale. Incidents cascade across multiple brands and regions.
Zero tolerance for downtime. Transaction spikes during holidays demand infrastructure that anticipates demand, not reacts to it.
Traditional IT support delivers reactive fixes. Lider needed proactive partnerships focused on competitive advantage, not just incident response.
Dedicated L2/L3 support operating 24/7 from Chile, Mexico, and India. Three strategic pillars ensuring reliability at scale.
Real-time monitoring and alerting powered by automated dashboards. Root cause analysis eliminates recurring issues before they impact customers. Best practices implementation hardens security, compliance, and performance.
Legacy system modernization enables competitive advantage. Performance optimization and bug fixes drive reliability gains. Regular upgrades and patches keep infrastructure current without disruption.
Holiday sales readiness ensures platforms scale flawlessly during peak traffic. Capacity planning and spike resilience prevent revenue loss. Anticipation, not reaction.
Tickets resolved within 24 hours
700+ automated alerts driving real-time visibility
Cut from 1 hour to 10 minutes, enabling faster promotions
Sustained across multiple consecutive years
Through knowledge base automation
Site maintenance downtime eliminated
Data-related issues significantly reduced
Join leaders like Walmart Chile. Unlock 24/7 strategic support that drives reliability, reduces costs, and powers growth.
Let's Talk →