Case Study

Beauty's Digital Powerhouse

Leading prestige beauty retailer with 2,700+ global stores. Unifying commerce for a seamless omnichannel experience.

Sephora
Sephora
Region
U.S.
Website
Client Since
2022

The Challenge

Fractured technology stack and operational bottlenecks drove escalating costs and limited innovation.

Sephora Challenge
2,700+ Stores

1 Fractured Tech

Multiple vendors managing commerce, POS, and apps independently with zero coordination

2 Operational Silos

Disconnected systems created deployment delays and conflicting priorities

3 Escalating Costs

Vendor sprawl and inefficient integrations drove expenses up while slowing velocity

The Solution

Unified commerce platform architecture with single vendor accountability.

1

Unified Platform

Re-architected enterprise systems on commercetools to eliminate silos and sync inventory in real-time.

2

Omnichannel Sync

Unified POS-to-eCommerce data flow delivering consistent experiences across all touchpoints.

3

Mobile Performance

Enhanced iOS and Android apps with personalized recommendations and optimized performance.

Sephora Desktop Sephora Mobile

Results

25% Faster Delivery

API automation and nearshore teams reduced time-to-market

40% Cost Reduction

Consolidated vendors and improved operational efficiency

Unified Omnichannel

Real-time inventory sync across 2,700+ stores

Seamless Collaboration

Aligned cross-functional teams for faster releases

Services Delivered

Architecture Planning

App Development

POS Integration

System Integration

Technologies

Commerce Platform

commercetools
iOS / Android

Integrations

S
Sephora POS

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